Kim is a professor of design with expertise in applying human-centered systems design to healthcare’s frontline problems. She directs the Equitable Healthcare Lab at the Institute of Design, which develops strategies and services to promote inclusive care delivery. Kim is a funded health services researcher, blending human-centered design and implementation science to develop interventions that people want and will use. She has developed and piloted frontline solutions in diverse care settings, for diverse patient populations, and for a broad number of health conditions. Her most recent report, “The Role of Design in US Health Systems” has attracted national attention.